Refund and Returns Policy Conditions
Software only online downloads and upgrade purchases are non-refundable. Hardware products will qualify for refunds with the following conditions:
- All returns must include all original packaging, paperwork, cartons and accessories (including owner manuals, hardware and cables where applicable) for a complete refund.
- Products returned in less than new condition (e.g. missing contents, weathered products or damaged), will be accepted for credit at the discretion of Talking Keyboards and subject to a restocking fee of 15%.
- Customer is responsible for return shipping charges, so shipment must arrive with shipping charges pre-paid in full.
- All refunds, credits, and exchanges are for the value of the original purchase price only and do not include shipping charges. Outbound shipping is occasionally free with purchase, but if the item is returned, these shipping charges will be deducted from the refund. Return and Refund is must adhere to the Terms and Conditions of Sale and does not include non-warranty returns for any OEM custom production, NCNR sales or product shipped in, or included as part of bulk purchases exceeding 10 product line items in an single order or single shipment, unless granted and authorized in advance and in writing by TS personal on a case by case basis.
Refund and Returns Procedure
To ensure proper credit, please be sure to call for a Return Authorization Number (RMA#).
- Contact Talking Keyboards’ Customer Service via email or telephone as found at our website.
- Write the RMA # on the return address label you place on the box. Please do not write directly on the box. Include all original packaging, a copy of the invoice, and a note including your reason for the return.
- Returns take approximately one week to process once they are received at Talking Keyboards. Credit card purchases are credited back to the original credit card. Check and Money order purchases are refunded by company check.
- Credits will be limited to the price of item(s), shipping charges will not be refunded.
- An additional 5% restocking fee may be applied for credit card purchases.
- If the item was shipped for free, the outbound shipping fee may be charged back when the item is returned.
Merchandise Damaged in Transit
If an item arrives damaged, please contact our Customer Service for return instructions. We will arrange a carrier pickup of the item for inspection and return to us. Upon receiving the returned merchandise, we will send out a replacement.
Delivery Refused
If the carrier returns an item because it was refused or undeliverable, a 10% restocking fee will apply. If the item was shipped for free, the outbound shipping fee will also be charged back when the item is returned.
